Leadership Development

Analyzing Workplace War Zones

Description: A team would be worthless if everyone agreed on every issue. The purpose of teams is to facilitate discussions and foster creativity. Sometimes the same discussions and creative thoughts that help the team can also bring about conflict. Nobody is perfect and not everyone is going to get along. It’s important that teams identify and target any problems before they escalate. At the end of this course you’ll have the skills needed to recognize why teams stop working, identify why battles begin, learn how to target team problems, and develop the skills to discuss problems as a team. Duration: 2.5

Being Prepared for Change

Description: When the organization you work for changes, and demands that you change along with it, wariness and uncertainty are natural. Change signals the end of the tried, trusted, and familiar. But change is also a new beginning–a springboard into a new and potentially exciting personal future. “Being Prepared for Change” focuses on the mental attitudes and behaviors you need to develop in order to take advantage of the opportunities for personal growth that can accompany organizational change. You gain insights into how to learn, and when to learn. You acquire the skills and strategies you need to manage your own change effectively. The course also shows you how to focus on the future in ways that will encourage successful personal outcomes from the change process. Duration: 3.5

Business Coaching

Description: Coaching is a vital component of any business that aims to be a winner in the new economy. However, unless coaches are clear in their own minds exactly what their function is, and why they are performing a coaching role, they may do more harm than good. Therefore, it is important to understand how coaching originated as a business tool, and the ways it impacted traditional managerial attitudes and behavior. This course ensures that those responsible for coaching will know what their roles are, and thus be better placed to unlock the potential of individuals and teams, to maximize performance and effectiveness, and enhance personal satisfaction in their own work. Duration: 02:30

Changing Corporate Culture

Description: To instill an appreciation of diversity within a company is a difficult task. It requires changing existing views and practices that until now have defined the workplace. You can overcome ingrained attitudes by learning how a diversity initiative differs from federal mandate, why some workers will object to the concept of diversity, and how to handle their opposition. This course describes the challenges of providing a climate of acceptance, explains policies and practices that further the goal of diversity, and suggests ways to leverage diversity and build inclusion. Duration: 1.5 hours

Coaching for Performance

Description: Barry is new at quality control. He completed three weeks of training, but he has already made two major errors that cost the firm $3000. He’s obviously upset and discouraged over his shaky start. If you were Barry’s supervisor, what would you do? Situations like this one can cause managers to fret and fuss and begin talking about disciplinary action. However, leaders take a different approach. A leader would take the time to coach Barry and find out what’s really going on–perhaps determining that three weeks of training wasn’t quite enough. Or perhaps discovering that Barry’s mother died recently and he’s struggling to concentrate. Or offering to find a mentor for Barry until the situation eases. Taking the time to evaluate a situation and making an action plan is part of the process of coaching for performance that you’ll explore in this course. You’ll learn when it’s appropriate to mentor, train, counsel, or discipline an employee, and you’ll be given guidelines and tips on how to perform each of these tasks in the most effective manner possible. Duration: 2.5

Communicating as a Leader

Description: You’ve asked an employee TWICE to complete a project as soon as possible and still the work isn’t completed. You’ve delegated a task to another employee only to have it done incorrectly. You’ve sent an e-mail asking for extra help on a project to which you’ve had several negative responses. What’s going on? While these situations could be the result of many different influences, you can eliminate one of the variables by ensuring that your communication style is positive, clear, concise, and to the point. Learn how to coordinate your verbal and nonverbal message to get the best results and learn how to write in such a way that you get the highest impact with as few words as possible. Duration: 4.5

Energizing and Empowering Employees

Description: Energy. Without it, the wheels and gigabytes of industry come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it’s important. It shows you not only the need to energize and empower employees, but also how to do so. Then you’ll explore the role of communication in amplifying that energizing process. You will also learn how to create a work environment that inspires excellence. Finally, you’ll see how to act on that energy and reap the benefits. Duration: 2.5

Ethical Decision Making

Description: What is an ethical decision? Many studies show that businesspeople have an intuitive understanding of right and wrong, but that they find difficulty in explaining their judgments. This course provides the conceptual framework for discussing business ethics and the tool kit for making ethical decisions. Duration: 3.5

Facilitative Fundamentals: Tools and Techniques

Description: You’re heading into a room full of people coming at a problem from totally different perspectives. What techniques and tools will you use to create the synergy necessary to complete your mission? What do you need to get started? This second course in “The Successful Facilitator” series provides you with tips and techniques that will help you become a successful facilitator. You will learn to recognize communication style differences. Learning techniques, like paraphrasing and mirroring, will give you ways to clarify and reinforce what you’re hearing and make sure everyone in the group is hearing the same thing. Once you’ve explored the various means of communicating, it’s time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the other participants. And, don’t forget to listen for the things participants are not saying. You will also discover techniques to help with the ever-challenging task of timing activities, preparing effective agendas, and handling long lists of information. Duration: 04:30

Growing from Management into Leadership Simulation

Description: With an increasing segment of its business located in the Los Angeles area, FaberTech, a manufacturer of neonatal medical equipment, has launched a new initiative: a satellite office to serve the needs of the city’s hospitals. Selected for their particular skills, a team of four (two account managers and two technical support reps) was relocated cross-country to the new office. It was a difficult move for the team, and some on the staff are far from convinced that FaberTech’s decision was prudent. To make matters worse, the manager of the new site resigned his post shortly after the move, and the success of the satellite office quickly came into question. This simulation is based on the SkillSoft series “Moving from Management to Leadership” and provides links to the following courses: lead_01_a01_bs_enus, lead_01_a03_bs_enus, lead_01_a05_bs_enus, lead_01_a06_bs_enus, lead_01_a07_bs_enus, and lead_01_a08_bs_enus. Duration: 0.5

Implementing a Mentoring Program for the Organization

Description: Would a mentoring program give your employees the extra edge they need to succeed? In this course, you’ll learn about the purposes, advantages, and procedures involved in developing a mentoring program. You’ll examine the program coordinator’s role and the guidelines that should be in place before the program begins. You’ll learn about selecting and matching mentors and proteges and motivating their progress. Finally, you’ll explore how to evaluate the program’s effectiveness so it can be fine-tuned for even greater success. Duration: 02:30

Leading through Change

Description: Take a minute to think of people whom you consider to be exemplary leaders–people who led their organizations to greatness. What are the events or actions that led you to believe these leaders were exemplary? Was it the development of a new product, the revival of a failing business, or perhaps the start-up of an entrepreneurial venture? People who become leaders are individuals who triumph during times of turbulence, conflict, and change. They look for ways to change the status quo, to challenge the accepted, and to create something new. You can learn to do the same. A knowledge of how to challenge processes, a realization of the attitudes and behaviors that accompany change, and a willingness to do the necessary work is all it takes. You can learn about each of these areas in this course, which will teach you how to lead through change. Duration: 3.0

Moving from Management to Leadership Simulation

Description: Do you feel that your people can’t get along without you? If you’re not available, do your people lack direction and therefore, productivity suffers? If you feel that you’ve been overmanaging and underleading, the Moving from Management to Leadership Simulation is for you. There exist numerous differences between the skills and roles of effective managers and those of successful leaders. In the Moving from Management to Leadership Simulation, you’ll practice the skills necessary for embodying the traits and qualities of a leader, including developing ongoing relationships with employees, walking the talk, and leading by influence rather than by force. Additionally, opportunity will be provided for you to master the four essential leadership objectives: setting a goal, identifying what needs to be done, creating a willingness to cooperate, and bringing out the best in your employees. The Moving from Management to Leadership Simulation is based on the SkillSoft series “Moving from Management to Leadership” and contains links to the following SkillSoft courses: lead_01_a01_bs_enus, lead_01_a02_bs_enus, lead_01_a03_bs_enus, and lead_01_a08_bs_enus. Duration: 00:30

Perspectives on Organizational Change

Description: The way that you respond to your new job role, new responsibilities, or fresh procedures is unique to you. The way that you react to change is intensely personal. But, to a large extent, organizations change in predictable ways and for predictable reasons. Similarly, the ways in which people respond to change tend to follow predictable patterns. Being able to see yourself as part of this larger picture is a big help when you set out on a journey of change. “Perspectives on Organizational Change” gives you an insight into the basic principles that drive change. You also gain an understanding of the factors that impact on the readiness and ability of people to change. The course also shows you how to deal with the fear that may be generated in a situation where change is just around the corner. Duration: 3.0

The Enabling Leader

Description: In this course, you’ll learn how to enable your employees by providing more choices and fostering competence. You’ll understand why offering visible support to your people makes them able to “make the call” when necessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you’ll discover how you, as a leader, can foster critical-thinking skills in your employees. You’ll discover how to get people to challenge their assumptions, and you’ll learn methods you and your employees can use to imagine and explore alternatives. Duration: 5.0