• Adding Graphics to Presentations in PowerPoint 2007
• Adding Multimedia and Animations to Presentations
• Advanced Customization in Excel 2003
• Advanced Customization in Excel 2007
• Advanced Customization with MS Project 2007
• Advanced Data Management in Access 2007
• Advanced Data Management in Excel 2007
• Advanced Data Manipulation Features in Word 2007
• Advanced Document Features in Word 2007
• Advanced Document Navigation and Document Reviews in Word 2007
• Advanced Document Navigation in Word 2003
• Advanced formatting in Excel 2003
• Advanced Formatting in Excel 2007
• Advanced Formatting in Word 2003
• Advanced Formatting in Word 2007
• Analyzing Data in Excel 2007
• Basic Access 2003 Tables
• Basic Access 2007 Forms
• Basic Access 2007 Tables
• Basic Features of Excel 2003
• Business Contact Manager with Outlook 2007
• Collaborative Features in Word 2007
• Completing Searches, Printing Items, and Working with RSS
• Feeds in Outlook 2007
• Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007
• Creating and Managing Personal Sites and Searches in SharePoint 2007
• Creating Basic Presentations using PowerPoint 2003
• Creating Custom Slide Shows in PowerPoint 2007
• Creating Customized Publications with Publisher 2007
• Creating Diagrams with Visio 2003
• Creating Visio 2007 Diagrams
• Customizing Outlook 2007 and Using the Journal
• Data Security, Archiving, and Working Offline in Outlook 2007
• Developing Diagrams with Visio 2003
• Distributing Presentations in PowerPoint 2007
• Enhancing and Customizing Diagrams in Visio 2007
• Excel 2003 Formulas and Functions
• Excel 2007 Charts, Pictures, Themes, and Styles
• Excel 2007 Formulas and Functions
• Exchanging Data with Excel 2007
• Extending Publisher 2007 Beyond Publications
• Formatting and Managing E-mail in Outlook 2007
• Formatting and Managing Messages in Outlook 2003
• Formatting Data in Excel 2003
• Fundamentals of Internet Explorer 7
• Getting Started with Access 2003
• Getting Started with Access 2007
• Getting Started with Excel 2007
• Getting Started with FrontPage 2003
• Getting Started with Outlook 2007
• Getting Started with PowerPoint 2007
• Getting Started with Publisher 2003
• Getting Started with Word 2003
• Getting Started with Word 2007
• Importing and Exporting Data and Data Presentation in Access 2007
• Instant, Text, and Unified Messaging in Outlook 2007
• Introduction to Microsoft Office 2003
• Managing Files, Folders, and Devices in Microsoft Windows XP
• Manipulating and Formatting Data and Worksheets
• Microsoft Access 2007 and Microsoft Publisher 2007
• Microsoft Office 2003: New Features for End Users
• Microsoft Office 2007: Sharing Information with OneNote 2007
• Microsoft Office Excel, PowerPoint, and Outlook 2007
• New Features for End Users in Microsoft Office 2007
• Optimizing E-mail at Work
• Printing, Help, and Automated Formatting in Word 2007
• Programmability and Administration in Access 2007
• Protecting and Sharing Excel 2007 Workbooks
• Queries and Reports in Access 2007
• Reviewing and Printing in Excel 2007
• SharePoint 2007 Essentials
• Slide Layout and Design in PowerPoint 2003
• Structuring, Editing, Saving, and Opening Documents in Word 2007
• Using Tables, Charts, and Graphics in Word 2007
• Using the Calendar in Outlook 2007
• Working with Code in FrontPage 2003
• Working with Documents in Word 2007
• Working with SharePoint, Calendars, and Forms in Outlook 2007
• Working with text and paragraphs in Word 2003
• Working with Text and Paragraphs in Word 2007

Personal Development

• Defensive Driving
• Developing Good Time Management Habits
• Dynamic Decision Making
• Ethical Decision Making
• Foundations of Effective Thinking
• Framing the Problem
• Generating Alternatives in Problem Solving
• Managing Your Anger
• Perspectives on Organizational Change
• Strategies for Better Balance
• Success over Stress
• Taking Control of Your Time Simulation
• Techniques for Better Time Management

Communication

• An Essential Guide to Giving Feedback
• Avoiding Errors in Usage and Punctuation
• Avoiding Grammatical Errors in Business Writing
• Communication Business Etiquette
• Connecting and Communicating
• Crafting Deals
• Delivering Your Message: Replaced
• Difficult People in the Workplace Environment
• E-mail and Organizational Communication
• Effectively Communicating in Teams enhancing Listening Skills
• Essentials of Electronic Communication
• Etiquette at the Business Meeting
• Getting Results by Building Relationships
• Handling Conflict
• Interpersonal Communications: The Process
• Leadership Communication Skills
• Listening Basics
• Listening to Comprehend
• Making Telephone Calls Count
• Presentation Resources Available to You: Replaced
• Presenting to Succeed: Replaced
• Resolving Conflict with Communication Skills
• Results and Teamwork without Authority
• Standard Business Etiquette
• Team Conflict: The Seeds of Dissent
• The Individual’s Role in a Team
• The Process of Negotiation
• Understanding Writing Mechanics
• Workplace Communication Skills
• Writing with Intention

Leadership

• Analyzing Workplace War Zones
• Being Prepared for Change
• Business Coaching
• Changing Corporate Culture
• Coaching for Performance
• Communicating as a Leader
• Energizing and Empowering Employees
• Ethical Decision Making
• Facilitative Fundamentals: Tools and Techniques
• Growing from Management into Leadership Simulation
• Implementing a Mentoring Program for the Organization
• Leading through Change
• Moving from Management to Leadership Simulation
• Perspectives on Organizational Change
• The Enabling Leader

Management

• A New Manager and the Company’s Future
• Becoming a Manager: Leading and Communicating
• Becoming a Manager: Responsibilities and Fears
• Delegation: the Personal Approach
• Facilitating Meetings and Work Groups
• Facilitative Fundamentals: Tools and Techniques
• Implementing a Mentoring Program for the Organization
• Interviewing Effectively
• Leading an Effective Business Meeting
• Managerial Business Ethics
• Managing as Coach and Counselor
• Managing Delegation
• Managing the Change Process
• Mentoring as a Manager
• Mentoring Effectively
• Problem Performance Improvement
• Problem Performance Prevention
• Successfully Coaching Relationships
• Supervisor and Manager Sexual Harassment Awareness
• Supervisor and Manager Sexual Harassment Awareness –
• Multi-State Edition
• Taking on a Management Role
• The Basics of Delegation
• The Coaching Skillset
• The Facilitator Role
• The Key Stages of Coaching
• The Principles of Financial Management
• What to Consider When Hiring

Sales

• From Executive-level Sale to Strategic Partnership
• Negotiating to Mutual Benefit
• Prepare for Success
• Presenting Your Proposition
• Progressing through the Complex Sale
• Strategic Planning

• An Introduction to Project Management
• Creating and Defining a Project
• Creating and Designing a Project
• Executing, Monitoring & Controlling, and Closing a Project
• Initiating and Planning a Project
• Introduction to Project Process Groups and Initiating a Project
• Managing a Project
• Project Data Management and Performance with MS Project 2007
• Project Life Cycles and Stakeholders
• Project Management Essentials Simulation
• Project Management for Non-project Managers Simulation
• Project Management Fundamentals
• Project Planning
• Specifying and Assigning Resources
• Specifying and Assigning Resources in Project 2007
• Tracking and Reporting Progress
• Transitioning into a Project Management Role
• Troubleshooting and Closing the Project

Business Law

• A Manager’s Introduction to Business Law
• Anti-Money Laundering
• Antitrust–Overview
• Code of Conduct Awareness
• Conflicts of Interest in the Workplace
• Employment and Labor Law
• Export Controls
• Fair Labor Standards Act (FLSA)
• Family and Medical Leave Act (FMLA)
• HIPAA Privacy Rules
• Insider Trading
• Privacy and Information Security
• Rightful Employment Termination
• What to Consider When Hiring

Compliance

• Americans with Disabilities Act (ADA)
• Code of Conduct Awareness
• Conflicts of Interest in the Workplace
• Employee Sexual Harassment Awareness
• Employment and Labor Law
• Fair Labor Standards Act (FLSA)
• HIPAA Privacy Rules
• Privacy and Information Security
• Rightful Employment Termination
• Workplace Ethics
• Workplace Violence

Customer Service

• Advancing Service Expertise
• Corporate Culture: Building the Service Foundation
• Customers, Confrontation and Conflict
• Effective Relationships with Customers
• ITIL V3 – Continual Service Improvement Fundamentals
• ITIL V3 – ITIL and the Service Lifecycle
• ITIL V3 – Service Design Fundamentals
• ITIL V3 – Service Design Processes
• ITIL V3 – Service Operation Principles and Functions
• ITIL V3 – Service Operation Processes
• ITIL V3 – Service Strategy Fundamentals
• ITIL V3 – Service Strategy Processes
• ITIL V3 – Service Transition Processes and Principles
• Overcoming Difficult Service Situations
• Service Teams and Service Stars
• The Customer’s Voice
• The EXCEL Acronym: Instilling Service Excellence
• The Fundamentals of Exceptional Customer Service

Human Resources

• Code of Conduct Awareness
• Conflicts of Interest in the Workplace
• Employee Sexual Harassment Awareness
• Ethical Decision Making: Replaced
• Fair Labor Standards Act (FLSA)
• Harassment in the Workplace
• Interpersonal Communications: The Process
• Privacy and Information Security
• Rightful Employment Termination
• The Reasons Why Diversity Matters
• Workplace Diversity Awareness

Information Technology

• .NET Solution Vision and Requirements
• ADO.NET Connections and Commands with VB.NET
• Advanced HTML Design Elements
• Application Deployment in .NET
• Automated Installation of Windows Vista
• Backup and Security Settings in Microsoft Windows XP
• Basic GUI Development in Java
• Beginning C#
• Building ASP.NET Applications
• Collaborating and Using Visio 2007 With Other Programs
• Configure Windows Vista Environments
• Configuring and Troubleshooting User Access on Windows Vista
• Configuring and Troubleshooting Windows Vista Networking
• Configuring and Troubleshooting Windows Vista Security
• Configuring Windows Vista Applications
• Creating Classes in Java
• Creating the .NET Logical Design
• Creating the .NET Physical Design
• Database Administration in Access 2007
• Deploying Vista using BDD 2007
• Deploying Windows Vista
• Deployment of Windows-Based .NET Applications
• Developing .NET Specifications, Strategies, and Conceptual Design
• Exchange Server 2003: Configuration for Exchange and Foreign
• Messaging Systems
• Exchange Server 2003: Configuration for Management
• Exchange Server 2003: Installation
• Exchange Server 2003: Upgrades and Migration
• Getting Started with Java
• Getting Started with Windows Server 2003
• Getting Started with Windows Vista
• Installing Windows Vista
• Installing Windows XP Professional
• Introducing Microsoft .NET
• Introducing Windows Server 2008
• Introduction to Deploying Microsoft Office 2007
• J2EE Architecture
• Java Applets
• Java Utilities
• JavaScript: Language Basics
• JavaScript: Scripting
• LDAP Fundamentals
• Maintaining and Supporting Applications on Windows Vista
• Managing and Troubleshooting Windows Vista Systems
• Microsoft Windows Server 2003: Creating the Design
• Microsoft Windows Server 2003: Designing the Infrastructure
• Microsoft Windows Server 2003: Network Infrastructure and
• Active Directory Physical Design
• Microsoft Windows Server 2003: The Network Services
• Infrastructure Conceptual and Logical Design
• Navigating the Web and System Maintenance with Windows Vista
• Networking Protocols and Services in Microsoft Windows XP
• Object-Oriented Analysis and Design with UML: Fundamentals
• Programming C# for the VB6 Developer
• Project Server 2003: Planning the Infrastructure
• Project Server 2003: The EPM Solution
• Relational Databases
• Security in Windows Vista
• Sharing and Collaboration in Microsoft Office Enterprise 2007
• System Administration in Windows Server 2003
• System Reliability and the Desktop in Windows XP Professional
• Troubleshooting Windows Vista Deployments
• Troubleshooting Windows Vista Performance and Reliability
• Windows Server 2003: Basic Concepts
• Windows Server 2003: Implementing Routing and Remote Access
• Windows Server 2003: Implementing, Managing, and Maintaining DHCP
• Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution
• Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP
• Windows Server 2003: Logical Network Security
• Windows Server 2003: Managing Resource Access
• Windows Server 2003: Managing Users, Groups, and Computers
• Windows Server 2003: Planning for Name Resolution
• Windows Server 2003: Planning for Network Availability
• Windows Server 2003: Planning the Network Infrastructure
• Windows Server 2003: Securing Clients
• Windows Server 2003: Security Basics
• Windows Vista Application Compatibility Toolkit
• Windows Vista Maintenance and Optimization
• Windows Vista Mobile Computing and Troubleshooting
• Windows Vista Network Connectivity
• Windows Vista Security and Performance Improvements
• Windows Vista User Experience
• Windows Vista User State Migration
• Windows Vista Users and Groups
• Work with Files, Programs, and Printing in Windows Vista
• XML Language Basics

Safety

• Back Safety
• Fire Prevention and Safety
• Hazard Communication (HAZWOPER)
• Ladder Safety
• Office Ergonomics
• Slips, Trips, and Falls