Desktop and Office Skills
- Adding Graphics to Presentations in PowerPoint 2007
- Adding Multimedia and Animations to Presentations
- Advanced Customization in Excel 2003
- Advanced Customization in Excel 2007
- Advanced Customization with MS Project 2007
- Advanced Data Management in Access 2007
- Advanced Data Management in Excel 2007
- Advanced Data Manipulation Features in Word 2007
- Advanced Document Features in Word 2007
- Advanced Document Navigation and Document Reviews in Word 2007
- Advanced Document Navigation in Word 2003
- Advanced formatting in Excel 2003
- Advanced Formatting in Excel 2007
- Advanced Formatting in Word 2003
- Advanced Formatting in Word 2007
- Analyzing Data in Excel 2007
- Basic Access 2003 Tables
- Basic Access 2007 Forms
- Basic Access 2007 Tables
- Basic Features of Excel 2003
- Business Contact Manager with Outlook 2007
- Collaborative Features in Word 2007
- Completing Searches, Printing Items, and Working with RSS
- Feeds in Outlook 2007
- Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007
- Creating and Managing Personal Sites and Searches in SharePoint 2007
- Creating Basic Presentations using PowerPoint 2003
- Creating Custom Slide Shows in PowerPoint 2007
- Creating Customized Publications with Publisher 2007
- Creating Diagrams with Visio 2003
- Creating Visio 2007 Diagrams
- Customizing Outlook 2007 and Using the Journal
- Data Security, Archiving, and Working Offline in Outlook 2007
- Developing Diagrams with Visio 2003
- Distributing Presentations in PowerPoint 2007
- Enhancing and Customizing Diagrams in Visio 2007
- Excel 2003 Formulas and Functions
- Excel 2007 Charts, Pictures, Themes, and Styles
- Excel 2007 Formulas and Functions
- Exchanging Data with Excel 2007
- Extending Publisher 2007 Beyond Publications
- Formatting and Managing E-mail in Outlook 2007
- Formatting and Managing Messages in Outlook 2003
- Formatting Data in Excel 2003
- Fundamentals of Internet Explorer 7
- Getting Started with Access 2003
- Getting Started with Access 2007
- Getting Started with Excel 2007
- Getting Started with FrontPage 2003
- Getting Started with Outlook 2007
- Getting Started with PowerPoint 2007
- Getting Started with Publisher 2003
- Getting Started with Word 2003
- Getting Started with Word 2007
- Importing and Exporting Data and Data Presentation in Access 2007
- Instant, Text, and Unified Messaging in Outlook 2007
- Introduction to Microsoft Office 2003
- Managing Files, Folders, and Devices in Microsoft Windows XP
- Manipulating and Formatting Data and Worksheets
- Microsoft Access 2007 and Microsoft Publisher 2007
- Microsoft Office 2003: New Features for End Users
- Microsoft Office 2007: Sharing Information with OneNote 2007
- Microsoft Office Excel, PowerPoint, and Outlook 2007
- New Features for End Users in Microsoft Office 2007
- Optimizing E-mail at Work
- Printing, Help, and Automated Formatting in Word 2007
- Programmability and Administration in Access 2007
- Protecting and Sharing Excel 2007 Workbooks
- Queries and Reports in Access 2007
- Reviewing and Printing in Excel 2007
- SharePoint 2007 Essentials
- Slide Layout and Design in PowerPoint 2003
- Structuring, Editing, Saving, and Opening Documents in Word 2007
- Using Tables, Charts, and Graphics in Word 2007
- Using the Calendar in Outlook 2007
- Working with Code in FrontPage 2003
- Working with Documents in Word 2007
- Working with SharePoint, Calendars, and Forms in Outlook 2007
- Working with text and paragraphs in Word 2003
- Working with Text and Paragraphs in Word 2007
Personal Development
- Defensive Driving
- Developing Good Time Management Habits
- Dynamic Decision Making
- Ethical Decision Making
- Foundations of Effective Thinking
- Framing the Problem
- Generating Alternatives in Problem Solving
- Managing Your Anger
- Perspectives on Organizational Change
- Strategies for Better Balance
- Success over Stress
- Taking Control of Your Time Simulation
- Techniques for Better Time Management
Communication
- An Essential Guide to Giving Feedback
- Avoiding Errors in Usage and Punctuation
- Avoiding Grammatical Errors in Business Writing
- Communication Business Etiquette
- Connecting and Communicating
- Crafting Deals
- Delivering Your Message: Replaced
- Difficult People in the Workplace Environment
- E-mail and Organizational Communication
- Effectively Communicating in Teams enhancing Listening Skills
- Essentials of Electronic Communication
- Etiquette at the Business Meeting
- Getting Results by Building Relationships
- Handling Conflict
- Interpersonal Communications: The Process
- Leadership Communication Skills
- Listening Basics
- Listening to Comprehend
- Making Telephone Calls Count
- Presentation Resources Available to You: Replaced
- Presenting to Succeed: Replaced
- Resolving Conflict with Communication Skills
- Results and Teamwork without Authority
- Standard Business Etiquette
- Team Conflict: The Seeds of Dissent
- The Individual’s Role in a Team
- The Process of Negotiation
- Understanding Writing Mechanics
- Workplace Communication Skills
- Writing with Intention
Leadership
- Analyzing Workplace War Zones
- Being Prepared for Change
- Business Coaching
- Changing Corporate Culture
- Coaching for Performance
- Communicating as a Leader
- Energizing and Empowering Employees
- Ethical Decision Making
- Facilitative Fundamentals: Tools and Techniques
- Growing from Management into Leadership Simulation
- Implementing a Mentoring Program for the Organization
- Leading through Change
- Moving from Management to Leadership Simulation
- Perspectives on Organizational Change
- The Enabling Leader
Management
- A New Manager and the Company’s Future
- Becoming a Manager: Leading and Communicating
- Becoming a Manager: Responsibilities and Fears
- Delegation: the Personal Approach
- Facilitating Meetings and Work Groups
- Facilitative Fundamentals: Tools and Techniques
- Implementing a Mentoring Program for the Organization
- Interviewing Effectively
- Leading an Effective Business Meeting
- Managerial Business Ethics
- Managing as Coach and Counselor
- Managing Delegation
- Managing the Change Process
- Mentoring as a Manager
- Mentoring Effectively
- Problem Performance Improvement
- Problem Performance Prevention
- Successfully Coaching Relationships
- Supervisor and Manager Sexual Harassment Awareness
- Supervisor and Manager Sexual Harassment Awareness –
- Multi-State Edition
- Taking on a Management Role
- The Basics of Delegation
- The Coaching Skillset
- The Facilitator Role
- The Key Stages of Coaching
- The Principles of Financial Management
- What to Consider When Hiring
Sales
- From Executive-level Sale to Strategic Partnership
- Negotiating to Mutual Benefit
- Prepare for Success
- Presenting Your Proposition
- Progressing through the Complex Sale
- Strategic Planning
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Project Management
- An Introduction to Project Management
- Creating and Defining a Project
- Creating and Designing a Project
- Executing, Monitoring & Controlling, and Closing a Project
- Initiating and Planning a Project
- Introduction to Project Process Groups and Initiating a Project
- Managing a Project
- Project Data Management and Performance with MS Project 2007
- Project Life Cycles and Stakeholders
- Project Management Essentials Simulation
- Project Management for Non-project Managers Simulation
- Project Management Fundamentals
- Project Planning
- Specifying and Assigning Resources
- Specifying and Assigning Resources in Project 2007
- Tracking and Reporting Progress
- Transitioning into a Project Management Role
- Troubleshooting and Closing the Project
Business Law
- A Manager’s Introduction to Business Law
- Anti-Money Laundering
- Antitrust–Overview
- Code of Conduct Awareness
- Conflicts of Interest in the Workplace
- Employment and Labor Law
- Export Controls
- Fair Labor Standards Act (FLSA)
- Family and Medical Leave Act (FMLA)
- HIPAA Privacy Rules
- Insider Trading
- Privacy and Information Security
- Rightful Employment Termination
- What to Consider When Hiring
Compliance
- Americans with Disabilities Act (ADA)
- Code of Conduct Awareness
- Conflicts of Interest in the Workplace
- Employee Sexual Harassment Awareness
- Employment and Labor Law
- Fair Labor Standards Act (FLSA)
- HIPAA Privacy Rules
- Privacy and Information Security
- Rightful Employment Termination
- Workplace Ethics
- Workplace Violence
Customer Service
- Advancing Service Expertise
- Corporate Culture: Building the Service Foundation
- Customers, Confrontation and Conflict
- Effective Relationships with Customers
- ITIL V3 – Continual Service Improvement Fundamentals
- ITIL V3 – ITIL and the Service Lifecycle
- ITIL V3 – Service Design Fundamentals
- ITIL V3 – Service Design Processes
- ITIL V3 – Service Operation Principles and Functions
- ITIL V3 – Service Operation Processes
- ITIL V3 – Service Strategy Fundamentals
- ITIL V3 – Service Strategy Processes
- ITIL V3 – Service Transition Processes and Principles
- Overcoming Difficult Service Situations
- Service Teams and Service Stars
- The Customer’s Voice
- The EXCEL Acronym: Instilling Service Excellence
- The Fundamentals of Exceptional Customer Service
Human Resources
- Code of Conduct Awareness
- Conflicts of Interest in the Workplace
- Employee Sexual Harassment Awareness
- Ethical Decision Making: Replaced
- Fair Labor Standards Act (FLSA)
- Harassment in the Workplace
- Interpersonal Communications: The Process
- Privacy and Information Security
- Rightful Employment Termination
- The Reasons Why Diversity Matters
- Workplace Diversity Awareness
Information Technology
- .NET Solution Vision and Requirements
- ADO.NET Connections and Commands with VB.NET
- Advanced HTML Design Elements
- Application Deployment in .NET
- Automated Installation of Windows Vista
- Backup and Security Settings in Microsoft Windows XP
- Basic GUI Development in Java
- Beginning C#
- Building ASP.NET Applications
- Collaborating and Using Visio 2007 With Other Programs
- Configure Windows Vista Environments
- Configuring and Troubleshooting User Access on Windows Vista
- Configuring and Troubleshooting Windows Vista Networking
- Configuring and Troubleshooting Windows Vista Security
- Configuring Windows Vista Applications
- Creating Classes in Java
- Creating the .NET Logical Design
- Creating the .NET Physical Design
- Database Administration in Access 2007
- Deploying Vista using BDD 2007
- Deploying Windows Vista
- Deployment of Windows-Based .NET Applications
- Developing .NET Specifications, Strategies, and Conceptual Design
- Exchange Server 2003: Configuration for Exchange and Foreign
- Messaging Systems
- Exchange Server 2003: Configuration for Management
- Exchange Server 2003: Installation
- Exchange Server 2003: Upgrades and Migration
- Getting Started with Java
- Getting Started with Windows Server 2003
- Getting Started with Windows Vista
- Installing Windows Vista
- Installing Windows XP Professional
- Introducing Microsoft .NET
- Introducing Windows Server 2008
- Introduction to Deploying Microsoft Office 2007
- J2EE Architecture
- Java Applets
- Java Utilities
- JavaScript: Language Basics
- JavaScript: Scripting
- LDAP Fundamentals
- Maintaining and Supporting Applications on Windows Vista
- Managing and Troubleshooting Windows Vista Systems
- Microsoft Windows Server 2003: Creating the Design
- Microsoft Windows Server 2003: Designing the Infrastructure
- Microsoft Windows Server 2003: Network Infrastructure and
- Active Directory Physical Design
- Microsoft Windows Server 2003: The Network Services
- Infrastructure Conceptual and Logical Design
- Navigating the Web and System Maintenance with Windows Vista
- Networking Protocols and Services in Microsoft Windows XP
- Object-Oriented Analysis and Design with UML: Fundamentals
- Programming C# for the VB6 Developer
- Project Server 2003: Planning the Infrastructure
- Project Server 2003: The EPM Solution
- Relational Databases
- Security in Windows Vista
- Sharing and Collaboration in Microsoft Office Enterprise 2007
- System Administration in Windows Server 2003
- System Reliability and the Desktop in Windows XP Professional
- Troubleshooting Windows Vista Deployments
- Troubleshooting Windows Vista Performance and Reliability
- Windows Server 2003: Basic Concepts
- Windows Server 2003: Implementing Routing and Remote Access
- Windows Server 2003: Implementing, Managing, and Maintaining DHCP
- Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution
- Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP
- Windows Server 2003: Logical Network Security
- Windows Server 2003: Managing Resource Access
- Windows Server 2003: Managing Users, Groups, and Computers
- Windows Server 2003: Planning for Name Resolution
- Windows Server 2003: Planning for Network Availability
- Windows Server 2003: Planning the Network Infrastructure
- Windows Server 2003: Securing Clients
- Windows Server 2003: Security Basics
- Windows Vista Application Compatibility Toolkit
- Windows Vista Maintenance and Optimization
- Windows Vista Mobile Computing and Troubleshooting
- Windows Vista Network Connectivity
- Windows Vista Security and Performance Improvements
- Windows Vista User Experience
- Windows Vista User State Migration
- Windows Vista Users and Groups
- Work with Files, Programs, and Printing in Windows Vista
- XML Language Basics
Safety
- Back Safety
- Fire Prevention and Safety
- Hazard Communication (HAZWOPER)
- Ladder Safety
- Office Ergonomics
- Slips, Trips, and Falls
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